Condition of Use
This website is operated by Trinity Gear and its parent company Trinity International University and as such, you are agreeing that any use, transactions, and communication on or from this website are subject to our terms and conditions outlined below.
We accept the following payments on our site:
All of your billing and personal information is kept secure using SSL Encryption and is PCI compliant in keeping with the current trends as required by law. Therefore, individuals using this site do not have any of their information captured by a third party (i.e. Credit card information, address, contact information, etc.). All information provided on our site is kept confidential and is never sold to outside companies for marketing purposes. Trinity Gear does, however, reserve the right to use contact information as a way of marketing to you the customer at our discretion.
All images of products are purely for illustration purposes. Trinity Gear and its parent company Trinity International University are not held responsible for any difference between the product image and the physical product bought.
Orders generally are processed and fulfilled within 2-3 business days (Excluding holidays & university breaks) and is subject to change based on availability of product, vendors stock, and any other unforeseen circumstances. All orders placed over the weekend will be processed the following week.
All orders of items in-stock will typically be processed and fulfilled within 2-3 business days. However, because of the nature and one-of-one concept involving dropship items, these products may take longer. All shipping times are subject to change and at the discretion of the Trinity Gear Team.
If you order a product out-of-stock, the Trinity Gear Team will contact you noting the status of your order at which time you may modify or cancel your order.
We ship to the entire United States and Internationally except where sanctions of countries bar us from doing so.
All shipping will normally take about 2-10 days for domestic orders to get to their destination.
Trinity Gear in general uses the United States Postal Service for our orders. Domestic customers will generally receive their packages with 2-10 business (not including weekends or holidays). Our vendors use a variety of different shipping carriers, and we are not responsible for their products shipping.
If you find that the Trinity Gear website will not let you place an order, please contact the Trinity Gear Team at [email protected] or 847-317-8196 to notify them and receive help with the order.
Upon receipt of your package you must notify the Trinity Gear team within 3 business days if any of the items shipped to you were damaged or went missing during transit. While the Trinity Gear Team does not take any responsibility for the damaged or missing product, we will send you replacement products upon confirmation of the damage or loss to or of the order.
We always have good faith intentions when sending out our orders and are confident in the delivery of our items, however, Trinity Gear and its parent company Trinity International University are not liable for any delivery delays. In addition, it is not possible to get payment of shipping rates back when interruptions because of weather or an ‘act of God’ occur.
Our dropship items come from a separate fulfillment facility and thus you will get multiple notifications of your order shipping and will only be charged one flat rate fee.
If you provide us an invalid address, your order may be placed on hold until contact with the customer is established, and we receive a corrected address. In addition, you as the customer are responsible for any fees or additional shipping charges associated with the resending of your order.
All students and staff have free pick up available for the Deerfield campus.
Cancelling an Order
All order cancellations must be received in either written or verbal confirmation. Upon confirmation of your order and that it has not left the facility, then your order is able to be cancelled. Please note that Dropship products are never refundable or exchangeable.
All items are returnable within a 30-Day period as long as they are returned in the same condition as they were received with a few exceptions as stated below:
All sales are final on items marked “Dropship” and cannot be returned or exchanged.
All sales are final and on items marked “Closeout” and cannot be returned or exchanged.
If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
For all returns, please email [email protected] and the Trinity Gear Team will provide you with a return label.
Refunds and exchanges will be processed on receipt of your items. Refunds will normally be seen in your bank account within 72 hours on receipt of the items
Limitation Of Liability
Any incomplete information, errors, or inaccuracies are unintended. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience.
Any account created for use on this website requires an email and password to be provided. As the customer, it is your responsibility for ensuring the confidentiality of this information. Further, you agree to assume all the responsibility for an activities or actions that take place on your account. You also agree to notify the Trinity Gear Team if there is unauthorized use of your account or a breach of security. By establishing an account, you agree that the information you provide is accurate and complete.
Sales and Special Offers Terms & Conditions
Sales and special offers are only applicable to qualifying products and some exclusions may apply. Excluded products can and may be updated or changed at any time without prior notice. No other promotions may be combined with sale or special offer items. Trinity Gear reserves the right to cancel, end, extend, or change a sale or special offer at any time without prior notice.
Terms and Conditions
We reserve the right to change or update these terms and conditions at any time, without prior notice.
Please contact the Trinity Gear Team at 847-317-8196 or email [email protected].